These Terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with UK law.
Copyright subsists in the various forms of work and subject matter on and accessible from the Ronstan website.
Apart from fair dealing permitted by the Copyright Act, Ronstan grants visitors to the site a licence to download and display its copyright material for private and non-commercial purposes only.
For reproduction or use of Ronstan’s copyright material beyond this limited licence, permission must be sought from Ronstan.
That permission, if given, will be subject to conditions that will include a requirement that the copyright owner's name and interest in the material be acknowledged when the material is reproduced or quoted, either in whole or in part.
No permission to reproduce or use Ronstan's copyright material, other than that expressly stated above, is to be implied by the availability of that material on this site
THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY THE LAW, THE COMPANY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS, AND MATERIALS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED, WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, THE COMPANY DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that the company is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.
All Prices are in UK Pounds and include VAT at the prevailing rate.
SailTek Ltd does not hold financial details of its customers. Your Ronstan user account will remember your shipping address details and other useful information. You can edit your account details when required.
SailTek attempts to be as accurate as possible. However, SailTek does not warrant that product descriptions are accurate, complete, reliable, current or error-free. If a product offered by SailTek is not as described, your sole remedy is to return it in unused condition.
The Ronstan (UK) web store processes all payments through PayPal. This completely secure payment method allows you to use your credit card or your PayPal account. Whichever method you choose, you will be redirected to PayPal to complete your payment and then back to the Ronstan Website when you are complete. Your contract of sale is with SailTek Ltd, who operate as the order processing and fulfilment partner of Ronstan UK Ltd.
We only accept orders to a UK shipping address, we do not accept international orders. Your ship to address must include a complete street address, our courier service cannot ship to a Post Office Box. SailTek aim to process your order as soon as possible, generally we process orders within 3 working days. However during busy periods your order may not be processed until 3-4 working days from receipt of order. Minimum postage charge for small articles sent with Royal Mail is £1.50. All queries relating to your order shipment and delivery should be directed to SailTek Ltd.
Shipping Cost Matrix
|Orders up to £50||£1.50||Royal Mail 1st Class|
Orders between £50 - £150
|£2.50||Royal Mail Recorded 1st Class|
|Orders between £150 - £250||£5.00||Royal Mail Special Delivery 1pm|
|Orders over £250||£10.00||Commercial Courier|
All of our products are offered subject to availability. If for any reason we cannot supply you with any part of your order, we will contact you via email or telephone within 48 hours. If we need to cancel and refund any item, this will be made back to the source of original payment.
Customers have the right to cancel any order for stock items up to 7 days after the day the goods were delivered. The customer is responsible for returning the goods to SailTek before repayment can be made. SailTek will refund the cost of the goods (not any postage) within 30 days of cancellation, providing the goods have been returned unused, undamaged and fit for re-sale.
Complaints Procedure/Customer Service
All Complaints and Returns should be addressed to:
The Sanderson Centre Lees Lane
Tel: 0560 324 6253
All returned goods must be accompanied with a note explaining the reason for return. SailTek do not accept any responsibility for paying the costs involved in returning goods. The costs incurred in sending unwanted goods back to SailTek are the responsibility of the customer, we also advise proof of postage is obtained as we are not liable for items lost in transit and ask that original packaging is returned. All SailTek products can be returned to us for an exchange or refund if they are in as-sold condition and in original packaging, within 7 days of receipt.
Include a copy of your web store invoice and packing slip with the returned package.
Keep a record of your shipment until you have received your replacement, credit or refund.
Clearance / Sale items are non-returnable unless under the terms of a product warranty.
All products have their normal manufacturers warranty.
Please contact customer services:
Tel 0560 324 6253
Currently not logged in
I've forgotten my password.
If you have forgotten your password then you can click here and we will try and find it for you.
Why do I need an account?
Your account is used to help track your order and make the process easier next time; when it automatically fills in your details.
How do I change my account details?
Once logged in, go to 'My Account Details' at the top of the page, review and edit your details and click 'CONTINUE' to save your changes.